This created serious operational risks:
- Meetings at Risk: Without the sole expert available, the streaming system was essentially out-of-order.
- Limited Usability: The interface was not intuitive, making it challenging for non-technical staff to set up meetings and presentations.
- Strained Resources: The complexity of the system meant frequent troubleshooting, diverting valuable staff time from other responsibilities.
SCRD needed a solution that would eliminate these bottlenecks, providing automation and ease of use without sacrificing functionality.
The Solution: Intuitive Crestron Automation by Intersystem Controls
Recognizing the need for a seamless, user-friendly AV solution, SCRD’s local integrator Soundwerks knew that only a Crestron system could provide the level of automation and control required.
They also knew that Intersystem Controls—Western Canada’s most qualified Crestron programming team—was the right partner for the job.
How Intersystem Controls Transformed SCRD’s AV System:
- Deep-Dive User Research: Intersystem conducted extensive user experience reviews to understand staff pain points and system limitations.
- Prototype Testing: Before implementation, Intersystem developed a prototype to ensure alignment with SCRD’s needs.
- Graphical Workflow Design: The new Crestron interface was custom-built around SCRD’s known meeting structures, drastically simplifying operation.
- One-Touch Automation: Instead of navigating complex controls, staff can now select the meeting type from a home screen, triggering automated adjustments to video, audio, lighting, and environmental settings.
- Seamless Integration: The Crestron system now controls the Epiphan Video Capture system, Shure Microphone/DSP system, and display devices in a single, intuitive interface.
The result is a fully automated, easy-to-use AV system that any staff member can operate with confidence.
“The solution offered by Intersystem Controls delivered precisely what we needed to accomplish that objective.
Throughout the implementation, our requirements were understood, issues were resolved with professionalism, and ongoing support was readily available.”
A Smarter, Simpler Way to Manage Public Meetings
Since implementing Intersystem Controls’ Crestron automation solution, SCRD has seen significant improvements in how council chambers and public meeting spaces operate:
- Zero Reliance on a Single Operator: Any staff member can now manage the system effortlessly.
- Meetings Start On Time, Every Time: No more delays due to system complexity.
- Fully Automated Setup: Lighting, audio, and video adjust automatically for each meeting type.
- Optimized for Future Growth: The system is scalable and adaptable for future SCRD requirements.
By transforming a previously complex, high-maintenance AV system into an automated, intuitive experience, Intersystem Controls has revitalized SCRD’s public meeting spaces.
Now, any team member can manage the system effortlessly, resulting in smooth operations and better public engagement.
“We would confidently recommend the services of Intersystem Controls to any organization seeking to upgrade or modernize their electronic meeting systems.”
-Sherry Reid, Corporate Officer, Sunshine Coast Regional District