Overview
In 2018, Jim Pattison Group (JPG) was excited about the automated systems they built into their new development. But excitement quickly turned to frustration.
The system failed to work as promised, particularly in the boardroom, where Jim Pattison himself needed to give important 30-minute video presentations to colleagues, partners and VIPs.
After struggling with multiple other contractors, JPG contacted Chris and his team at Intersystem. Without changing the user interface that Pattison and his team were comfortable with, Intersystem overhauled the system’s programming — making it much more efficient, adding self-healing and self-monitoring capabilities.
Now, JPG’s issues with their system have been eliminated. Especially in the boardroom, where not a single problem has been experienced since the changeover to Intersystem. In fact, the system is working so well that other Pattison businesses have made the switch as well — and are generously encouraging other customers in the community to try Intersystem for themselves.
Keep reading, and we’ll explain why JPG needed this crucial upgrade, how Intersystem approached the fix, and the results that meant they could stop worrying about their technology — and let it do its job.
Held Back By Technical Issues
Among their vast company portfolio, Jim Pattison Group creates wonderful spaces for people to live, work, and play. For JPG, the process of designing, building, and finally selling a new development project is incredibly exciting.
But in 2018, they found the excitement was held back by the very thing that was supposed to drive them forward — technology.
Pattison had prioritized creating ‘smart spaces’ in their head office, including top-of- the-line automated systems for heat, lighting, entertainment and more. But reality wasn’t measuring up to their vision. The systems were complicated to operate, requiring many different interfaces, and worse, they could not be relied on to work consistently.
When the systems needed service, the JPG team was left waiting days, and weeks for maintenance, during which time they would be completely unusable, leaving them in the dark.
JPG had tried to solve these issues before, but they were unable to find a solution that worked consistently, reliably, and effortlessly.
“I have a lot of responsibilities here at Jim Pattison Group,”
explained Jim Pattison’s Executive Assistant.
Needing to constantly worry about whether their automated systems were working took valuable time away from other tasks — and utterly defeated the point of choosing automation in the first place.
A Below-The- Surface Overhaul
The JPG team had to face the facts: the way they were doing things wasn’t working. That’s when they brought in Chris from Intersystem.
“We had struggled with two other service providers, but from the moment we met Chris, all our difficulties were fixed almost immediately. Quickly and clearly, he explained what had to happen, and how they were going to manage the situation.”
Pattison’s assistant shared.
First, Chris and the Intersystem team rewrote all the system’s backend coding, making it more efficient, more direct, less prone to malfunction and error. Intersystem chose to do this without altering the front-end user interface. Pattison and the team were used to what they had, and they didn’t want to spend time learning a whole new system from scratch.
Another priority was making sure the system could detect and remedy failures itself, so the JPG team wouldn’t need to keep spending hours waiting for service people. The new system self- heals any initial signs of trouble, and notifies a monitoring system of anything it can’t resolve. Immediately, the system is locked from use and all relevant parties are emailed so the error can be acted on quickly — whenever possible, that very same business day.
A System That Just Works — Effortlessly
The outcome? A network of interconnected systems that simply work exactly as they’re supposed to!
“Since Intersystem took over, we have not had a single problem with someone wanting to use the boardroom and not being able to,”
says Jim’s assistant of the presentation centre, previously the greatest area of concern.
The development has experienced just 20 minutes of downtime during operating hours since Intersystem took over in 2018.
When one critical failure, in the system’s main processor, occurred on a Saturday, Intersystem were notified immediately via the implemented monitoring system and had completely restored functionality less than an hour later.
The results at JPG speak for themselves. Since beginning this partnership, Intersystem has worked with numerous other businesses under the Jim Pattison Group umbrella. Some customers have seen the easy functioning of the Pattison system and commissioned similar options for their own homes and businesses.
Take Back Control of Your Tech Today
The JPG team urges anyone in need of a reliable, effortlessly integrated smart- home or business automation system to reach out to Intersystem.
“My advice would be that they contact Chris and explain their needs. He will give them outstanding advice on how to proceed.”
Pattison’s assistant suggests.
It shouldn’t be surprising that the finished system was so greatly appreciated. After all, most of us are looking for the same thing from our electronics — to make our lives easier and more enjoyable, rather than adding inconvenience and stress.
If you’re looking to add an elegant and modern integrated automation system to your home or business, simply reach out to Chris at Intersystem — you can call or text: 604 283 6575.
Chris will help you talk through your unique needs and come up with the best possible system for you.